We decided to collect the answers to the commonly asked questions in this thread. If you have any questions that are not covered here, please write a comment below.
New questions will be added to this list.
General:
Unexpected game shutdown (Windows OS, Windows Mobile, Symbian)
If the game client shuts down unexpectedly and you decide to report this issue, you should copy a Warspear_systemlog.txt file content after the shutdown immediately then send an email (with file content) to [email protected] with a detailed issue description. You can find this file in the game installation directory.
Unexpected game shutdown (Android OS)
If the game client shuts down unexpectedly on Android OS it will report an issue automatically. You can add a comment to the report if you want.
Incorrect player position displayVisit “Desynchronization” thread for details.
“This method of registration is unavailable”
This message means that your device was blocked. You should contact [email protected] with a detailed issue description and your account information to clarify block details.
Disconnect from game server during the voice call.
It happens because of higher voice call priority and is not a technical issue.
What is a permanent block?It's a denial of game access for indefinite period of time without a possibility gaining game access again.
Symbian:
Unexpected game shutdown during the jump to another location (RAM issue).Most likely the problem is associated with RAM error.
You can try these actions:
1. Move game folder to inner memory of your phone
2. Check all the processes with “Task manager” application and close all unnecessary processes
If the link still downloads the old client, clean up the cookies (cookie) and cache (temporary files) in your browser.
Here are instructions for installing the client update, please follow all steps.
1) If you are downloading with your default browser, it saves the downloaded file to disk e/download/warspear.sisx
2) Remove the old client version (Options - Application Manager - Installation settings - Choose a shortcut Warspear Online - presses once - Options - Delete). With this step information for your account will not be affected.
3) Setting up the certificates (in the Options menu - Application Manager - Installation Options - Remove the option "Verify Certificate").
4) In File Manager go to the folder e/download/ (or another folder where you saved the file) and press install. On all safety warnings and missing everywhere press "Continue". WARNING! Install an application on a memory card (drive E)!
Incorrect text input for the devices with qwerty-keyboard.Choose the correct type of text input from a “Settings” menu according to your device type.
Outstretched picture, interface cut in horizontal device position.This can happen on some budget devices to improve game performance.
Your device might be using inactive internet access point with incorrect settings as a main internet gateway. We recommend to check access point settings.
Android:
Game launch issues
We can't guarantee a stable application work on devices with root access and on those devices the game wasn't tested on.
.apk file can't be installed.You should manually allow to install applications which are not from the official Google Play store. Settings – Security, mark an “Unknown sources” option to allow the installation.
Black screen, artifacts.This is GPU (graphic processing unit) issue that can occur on some noname devices and devices with a small amount of video memory after a long game session. We recommend to reboot your device in this case.
Not possible to enter text message in the chat after an item link adding. It's a chat feature for Android and iOS game clients.
Text display in the chat window.Game client for Android OS uses system keyboard so the text field also belongs to the system keyboard.
Keyboard issues on the slider devices.
You should choose a correct input type in your game settings menu.
Disconnecting while game is minimized.
The game system priority is lowering after minimizing. This can lead to disconnecting from the server.
Issues with the using of the external memory for a game installation.
Eject and insert again your memory card then try to install the game again.
Windows:
Cashing issues
Make sure that you don't have VPN software (i.e. Hamachi) installed
No fullscreen mode?Warspear Online is a cross-platform MMORPG for the mobile devices. PC client is made the way not to give an advantage to PC users over the other users.
iOS:
Game can't be installed
Our game requires iOS version 4.3. If your device has an older version of OS we recommend you to update it.
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Question
r0land 1096
Hello there!
We decided to collect the answers to the commonly asked questions in this thread. If you have any questions that are not covered here, please write a comment below.
New questions will be added to this list.
General:
-
Unexpected game shutdown (Windows OS, Windows Mobile, Symbian)
-
Unexpected game shutdown (Android OS)
-
Incorrect player position displayVisit “Desynchronization” thread for details.
- “This method of registration is unavailable”
-
Disconnect from game server during the voice call.
-
What is a permanent block?It's a denial of game access for indefinite period of time without a possibility gaining game access again.
Symbian:If the game client shuts down unexpectedly and you decide to report this issue, you should copy a Warspear_systemlog.txt file content after the shutdown immediately then send an email (with file content) to [email protected] with a detailed issue description. You can find this file in the game installation directory.
If the game client shuts down unexpectedly on Android OS it will report an issue automatically. You can add a comment to the report if you want.
This message means that your device was blocked. You should contact [email protected] with a detailed issue description and your account information to clarify block details.
It happens because of higher voice call priority and is not a technical issue.
-
Unexpected game shutdown during the jump to another location (RAM issue).Most likely the problem is associated with RAM error.
-
Installation problems.Download links:
-
Incorrect text input for the devices with qwerty-keyboard.Choose the correct type of text input from a “Settings” menu according to your device type.
-
Outstretched picture, interface cut in horizontal device position.This can happen on some budget devices to improve game performance.
-
Certificate issuesCertificate settings (menu Settings – Application manager – Options, disable the “Certificate check” option”
-
Connection issues
Android:You can try these actions:
1. Move game folder to inner memory of your phone
2. Check all the processes with “Task manager” application and close all unnecessary processes
3. Turn off the game sound.
Download SISX-file - http://warspear-online.com/files/warspear.sisx
Download ZIP-file - http://warspear-online.com/files/warspear_sisx.zip
If the link still downloads the old client, clean up the cookies (cookie) and cache (temporary files) in your browser.
Here are instructions for installing the client update, please follow all steps.
1) If you are downloading with your default browser, it saves the downloaded file to disk e/download/warspear.sisx
2) Remove the old client version (Options - Application Manager - Installation settings - Choose a shortcut Warspear Online - presses once - Options - Delete). With this step information for your account will not be affected.
3) Setting up the certificates (in the Options menu - Application Manager - Installation Options - Remove the option "Verify Certificate").
4) In File Manager go to the folder e/download/ (or another folder where you saved the file) and press install. On all safety warnings and missing everywhere press "Continue". WARNING! Install an application on a memory card (drive E)!
Your device might be using inactive internet access point with incorrect settings as a main internet gateway. We recommend to check access point settings.
We can't guarantee a stable application work on devices with root access and on those devices the game wasn't tested on.
-
.apk file can't be installed.You should manually allow to install applications which are not from the official Google Play store. Settings – Security, mark an “Unknown sources” option to allow the installation.
-
Black screen, artifacts.This is GPU (graphic processing unit) issue that can occur on some noname devices and devices with a small amount of video memory after a long game session. We recommend to reboot your device in this case.
-
Not possible to enter text message in the chat after an item link adding. It's a chat feature for Android and iOS game clients.
-
Text display in the chat window.Game client for Android OS uses system keyboard so the text field also belongs to the system keyboard.
-
Keyboard issues on the slider devices.
-
Disconnecting while game is minimized.
-
Issues with the using of the external memory for a game installation.
Windows:You should choose a correct input type in your game settings menu.
The game system priority is lowering after minimizing. This can lead to disconnecting from the server.
Eject and insert again your memory card then try to install the game again.
Make sure that you don't have VPN software (i.e. Hamachi) installed
iOS:
Our game requires iOS version 4.3. If your device has an older version of OS we recommend you to update it.
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