CAN'T CONNECT!!!

[MuffinFace 0]

  Since the release of 7.1.1, which was over 2 weeks ago, i haven't been able to connect/play. I messaged the support team numerous times and all they have to say is they are aware of the issue. They haven't given me a time frame as to when they will have this issue figured out and resolved. If you would please let us know when you will fix this issue we would really appreciate it, Thank You So Much!

[Hazelnut 601]

What's your device model?

[MuffinFace 0]

12 hours ago, Livi said:

What's your device model?

My device is capable... Its their problem not mine and they give no explanation as to why i cant connect or when they will fix this this situation.

[MuffinFace 0]

"Notice that updates for different platforms may be released with delay!" 

Is this why i cannot connect?

 

[Liidert 73]

2 hours ago, MuffinFace said:

"Notice that updates for different platforms may be released with delay!" 

Is this why i cannot connect?

 

Try to uninstall and re-install the app in Google Play (if you have Android)

[MuffinFace 0]

Can i get a refund on miracle coins i purchased cuz

I cant play?

[MuffinFace 0]

    AN ENTIRE MONTH AND I STILL CANNOT CONNECT! ARE YOU GUYS SERIOUS?? 

[Counciler 23]

Muffin others waiting too, just see if gm can find problem they aware of the problem I got response the other day

[MuffinFace 0]

  Still cant connect. Thanks for nothing

[Jcbref 622]

U play on phone or computer?

On 15.9.2017 at 4:10 AM, MuffinFace said:

Can i get a refund on miracle coins i purchased cuz

I cant play?

No

[Counciler 23]

This is am issue with mobile users using data

[Guest Jessie]

Dear player, we ask you to help us with the solution of this issue.

Could you please provide information about:

 

- model and operating system of your device;

- your country;

- name of your cell operator/provider;

 

And please, send us back screenshots from this sites (even if it couldn't open):
1.) http://v4.ipv6-test.com/
2.) http://v6.ipv6-test.com/
 

And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage?

 

[Ogull 427]

1 hour ago, Jessie said:

Dear player, we ask you to help us with the solution of this issue.

Could you please provide information about:

 

- model and operating system of your device;

- your country;

- name of your cell operator/provider;

 

And please, send us back screenshots from this sites (even if it couldn't open):
1.) http://v4.ipv6-test.com/
2.) http://v6.ipv6-test.com/
 

And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage?

 

for me

i use Samsung galaxy s4

Country Bahrain

Cell Provider Viva

1 hour ago, Jessie said:

And please, send us back screenshots from this sites (even if it couldn't open):
1.) http://v4.ipv6-test.com/
2.) http://v6.ipv6-test.com/

idk what this is or for

1 hour ago, Jessie said:

And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage?

my game never go past the loading screen after you click PLAY, i doesn't even go to the news screen or the character selection screen, its stay loading for sometime and then say failed to connect or something like that, its not an issue for me because i can continue playing in pc which my internet provider for that is the same as my cell

[Counciler 23]

9 hours ago, Jessie said:

Dear player, we ask you to help us with the solution of this issue.

Could you please provide information about:

 

- model and operating system of your device;

- your country;

- name of your cell operator/provider;

 

And please, send us back screenshots from this sites (even if it couldn't open):
1.) http://v4.ipv6-test.com/
2.) http://v6.ipv6-test.com/
 

And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage?

 

I can send ss to support of results rather than here if I can please, or direct to u if required,  And other guy who ask what the links are, they are there for test speed 

[Counciler 23]

Also @Jessie I reported 2-3 weeks ago to you and your response was you are aware of the problem and ur trying to solve, no link provided, I took link from friend who also messaged u

[ZzleezZ 0]

On 05/10/2017 at 11:43 AM, Jessie said:

Dear player, we ask you to help us with the solution of this issue.

Could you please provide information about:

 

- model and operating system of your device;

- your country;

- name of your cell operator/provider;

 

And please, send us back screenshots from this sites (even if it couldn't open):
1.) http://v4.ipv6-test.com/
2.) http://v6.ipv6-test.com/
 

And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage?

 

htc desire

Egypt

Vodaphone

"Only mobile data wont work

[Higgings 1885]

@Jessie

 

Just to revive the post, I am experiencing the same since I changed Provider. Cannot play the game on 4G, I just manage to reach the "Home Page" of the game but cannot go further. ( I do not reach the character's selection Page )

 

-Samsung Galaxy S4

-Italy

-Vodafone. 

 

Thank you for the attention. I think it is better to use the already made topics than creating new ones with the same problem 

Edited March 19, 2018 by Higgings

[Guest Jessie]

Guys, thank you for your reports!

We are very sorry, but we are still working on a fix.
Please have some patience, everything will be working correctly soon.

[Higgings 1885]

23 minutes ago, Jessie said:

Guys, thank you for your reports!

We are very sorry, but we are still working on a fix.
Please have some patience, everything will be working correctly soon.

 

Being heard is good as well :) 

[Higgings 1885]

Apparently I sorted out my problem: It was my provider who, with a thingy called Safe Net or whatever, was denying the access in the game. After I made them shut down this service, my 4G is working perfectly in the game

[Ahmed Ben Nagar 1]

So theres nothing changed im on 4g with speed connection but also the game cant reach after i press play 

So any advice 

[Morgana 780]

33 minutes ago, Ahmed Ben Nagar said:

So theres nothing changed im on 4g with speed connection but also the game cant reach after i press play 

So any advice 

Sometimes it happens that the internet provider blocks some apps. It might help to contact them and to find out whether this is the case or not

If it's not the case you are free to come back and to ask for further advices

Edited March 29, 2018 by Morgana

[Higgings 1885]

1 hour ago, Ahmed Ben Nagar said:

So theres nothing changed im on 4g with speed connection but also the game cant reach after i press play 

So any advice 

 

If you are Vodafone and a new customer, they usually active an offer called "Safe Net" or something like this. This thing apparently sees Warspear as a weird app, and blocks the 4G.

 

in few words, I sorted my problem out by contacting my provider. If you are not Vodafone, then just try to call your Provider first and ask them some explainations about why your net does not allow you to use some apps. 

[Ahmed Ben Nagar 1]

On Thu Mar 29 2018 at 10:41 PM, Higgings said:

 

If you are Vodafone and a new customer, they usually active an offer called "Safe Net" or something like this. This thing apparently sees Warspear as a weird app, and blocks the 4G.

 

in few words, I sorted my problem out by contacting my provider. If you are not Vodafone, then just try to call your Provider first and ask them some explainations about why your net does not allow you to use some apps. 

Ya im vodafone and i hv connected to my provider and he said nothing is blocked or seeing app as weird or thread 

so any idea now 

[Hazelnut 601]

1 hour ago, Ahmed Ben Nagar said:

Ya im vodafone and i hv connected to my provider and he said nothing is blocked or seeing app as weird or thread 

so any idea now 

Hey med

[Chickenlegpeice 0]

On 10/5/2017 at 10:43 AM, Guest Jessie said:

Dear player, we ask you to help us with the solution of this issue.

Could you please provide information about:

 

- model and operating system of your device;

- your country;

- name of your cell operator/provider;

 

And please, send us back screenshots from this sites (even if it couldn't open):
1.) http://v4.ipv6-test.com/
2.) http://v6.ipv6-test.com/
 

And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage?

 

Kindle fire 7, england , don't use mobile data. all my.other devices seem to be able to play fine and this device can access the internet but can't connect to warspear? I tried a different wifi (at my friends house) over the weekend and it worked so I'm now honestly confused kinda annoying. Also I've already tried deleting and reinstalling multiple times. Please fix

Edited March 2, 2020 by Chickenlegpeice
forgot to say something