Raislin 337 Posted July 4, 2018 Posted July 4, 2018 There was quite a few random bans in eu last night. Is it possible for you to look into it. Some of my friends have been affected and supposedly for no reason. I cant say whether or not there was a reason for them but as far as i know there wasn't. @Reivenorik Quote
Higgings 1887 Posted July 4, 2018 Posted July 4, 2018 Some friends of mine were banned too. Some guys just restarted the app, and got their account back. It is the 2nd time that happens 😕 Quote
Shitzo 37 Posted July 4, 2018 Posted July 4, 2018 (edited) Yea, happened like 2 weeks ago, though it was fixed when they relogged. But still blocked here, on multiple devices and IPs. JUSTICE Edited July 4, 2018 by Shitzo Quote
Cardinal 332 Posted July 4, 2018 Posted July 4, 2018 2 hours ago, Raislin said: There was quite a few random bans in eu last night. Is it possible for you to look into it. Some of my friends have been affected and supposedly for no reason. I cant say whether or not there was a reason for them but as far as i know there wasn't. @Reivenorik It`s a problem of sharing accounts. To prevent such situations please keep a secret your account data and do not use other's accounts which are not created by you. Hazelnut, Omercix and Akasha 3 Quote
Higgings 1887 Posted July 4, 2018 Posted July 4, 2018 @Cardinal could you please check this thing out? EDIT: Nvm, you answered already Quote
Cardinal 332 Posted July 4, 2018 Posted July 4, 2018 (edited) 3 minutes ago, Higgings said: @Cardinal could you please check this thing out? I can do this. Could you please provide nicknames and servers (PM)? Edited July 4, 2018 by Cardinal Quote
Higgings 1887 Posted July 4, 2018 Posted July 4, 2018 2 minutes ago, Cardinal said: I can do this. Could you please provide nicknames and servers? this account belong to a friend of mine who has not a forum account Ayakaa - EU-EMERALD Quote
Cardinal 332 Posted July 4, 2018 Posted July 4, 2018 4 minutes ago, Higgings said: this account belong to a friend of mine who has not a forum account Ayakaa - EU-EMERALD @Higgings please ask your friend to contact technical support directly. Quote
Raislin 337 Posted July 4, 2018 Author Posted July 4, 2018 13 minutes ago, Cardinal said: It`s a problem of sharing accounts. To prevent such situations please keep a secret your account data and do not use other's accounts which are not created by you. Some accounts were shared in the past i was told but most of them not now and not any time recently. Also at least one of my accs should have been banned if this was the case either way. Quote
Shitzo 37 Posted July 4, 2018 Posted July 4, 2018 (edited) I have sent an email to support since the ban, no reply yet. Mei - EU Emerald Also, it's funny. Many people who have been blatantly sharing accounts recently seem to be unaffected. This can't be justified since some people who have been banned have not shared accounts for a long time, or as far as I can remember/to my concern. Edited July 4, 2018 by Shitzo Quote
Higgings 1887 Posted July 4, 2018 Posted July 4, 2018 5 minutes ago, Shitzo said: I have sent an email to support since the ban, no reply yet. Mei - EU Emerald You're not the only one who faced this problem. Answering may take a while, I fear 😞 Cardinal 1 Quote
Cardinal 332 Posted July 4, 2018 Posted July 4, 2018 13 minutes ago, Shitzo said: I have sent an email to support since the ban, no reply yet. Mei - EU Emerald your account has been unblocked. Shitzo 1 Quote
Shitzo 37 Posted July 4, 2018 Posted July 4, 2018 6 minutes ago, Cardinal said: your account has been unblocked. Thank you for checking into it. I've one more request, I've sent a pm. Cardinal 1 Quote
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