Jollier 78 Posted December 23, 2016 Share Posted December 23, 2016 (edited) Well hello,good morning Please hear my story.... I have a character lvl 13 ranger in some account,but sadly i lost that account around 4 years ago,i have an important stuff in that account that i really want to take,i've already sent my ticket to support section,and they are kindly answer me,i already provide as much information as i could but the kind support devs still need more information,i've ever sent a ticket too right after that account is lost,but for that one the devs never answered,so here i want to ask, what should i do? Please help me NB:that ranger in EU emerald I can give ip address and all the email that i used to send ticket,i just forgot the information Edited December 23, 2016 by Waltdisney Link to comment Share on other sites More sharing options...
Jzargo 256 Posted December 23, 2016 Share Posted December 23, 2016 they want you to make new char and amp again from start Mercurry 1 Link to comment Share on other sites More sharing options...
Ninja Owl 210 Posted December 23, 2016 Share Posted December 23, 2016 Present conclusive evidence that leaves no doubt that the account is created and rightfully owned by you. Simple, right? Link to comment Share on other sites More sharing options...
Kaleidoscope 142 Posted December 23, 2016 Share Posted December 23, 2016 They answered your first ticket, but they didn't answer the second one? Am I getting this right? As for information you should name everything, or atleast most things, in the characters inventory, level, name, general account information but not the email and/or password. Link to comment Share on other sites More sharing options...
Jollier 78 Posted December 24, 2016 Author Share Posted December 24, 2016 No more likely they didnt answer my first ticket that have a full information of the acc,and they answer the Third ticket i sent this following month,btw that first ticket i sent 4 years ago,well i can provide as much information as IP address,From where bought mcoin,and the Last place that character is before lost,and more likely when i lost that account,well it's been four years i dont remember much,if devs can search over my ticket 4 years ago,there should be enough evidence,but it is too much to ask Link to comment Share on other sites More sharing options...
Daria 1196 Posted December 26, 2016 Share Posted December 26, 2016 Please, contact our support team about this issue. Nobody else would be able to help you with it. Link to comment Share on other sites More sharing options...
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