"screenbug" or "position bug"
it often happens in lab where mobs hit you so you move slower than what other players see on their screens so you fall behind and mobs arent where others see them
well, there are some workarounds on this
you could create chieftain or seeker, both of which have movement speed increasing skill
and sometimes battle pass will have mount skill when you reach certain amount of points, which is what this current bp does
support team cant help you with this
there is an option to restore character for miracle coins, but there are some restrictions which i dont remember right now but there are events during which you can restore older characters aswell
that would solve some of the problems but it would affect aigrind's revenue significantly
they have so different mechanics and upgrading stuff in those games helps you differently. and they have you go against players everytime, not everyone in ws amps for pvp