UnkillableShado 0 Posted September 8, 2017 Share Posted September 8, 2017 Hi everyone, I'm sent Message of payment , paid 0.5 R.O for 140 miracle coins Number of Messages 2 that make them 280 miracle coin and 1.0 R.O But I Don't get them nothing wrong on the message. Sended it to 90483 compose: TXT WCOIN 9907347 Date of Message : Fri 01/09/2017 Time of Message: 1:45 AM then support team of Warspear said : "please send to us these information about that failed payment : payment date;- text of the message;- number of messages;- short code the SMS was sent to;- your country;- your phone number;- your login;- type of payment (from game client or sent manually);- response from the operator;" i sent all these information at the end , i got that Email : "Dear player, unfortunately we couldn't find your request in database. Please contact support@fortumo.com with full description of your issue: date, your phone number, SMS text." i already contact with [email protected] i already give them info also , at the end of that i got this email : "Thank you for a screenshot. I have now looked into this case further. The reason your payments failed is the ongoing outage in Oman. Unfortunately, I am not able to give you an estimate time when this issue will be resolved. I am very sorry for your inconvenience. Best regards, Evelin" but after that there is no respond about the problem . Link to comment Share on other sites More sharing options...
Jzargo 256 Posted September 8, 2017 Share Posted September 8, 2017 paying via SMS isn't recommended, you won't recieve any discount from SMS payment Link to comment Share on other sites More sharing options...
UnkillableShado 0 Posted September 9, 2017 Author Share Posted September 9, 2017 11 hours ago, Jzargo said: paying via SMS isn't recommended, you won't recieve any discount from SMS payment we are talking about recieveing my miracle coins not about discount i only need that amount 280 mcoin, as i wrote before. Link to comment Share on other sites More sharing options...
Akasha 2058 Posted September 11, 2017 Share Posted September 11, 2017 (edited) As I read, AIGRIND - responsible for delivering the Miracle Coins - can't help you on that because your request hasn't been received. Fortumo assumed that your payment failed and they're responsible for validating payment transactions, however it seems to be an unhappy event in Oman that I don't know if came from an natural order or an accident with real responsible parts. You may have to contact your phone operator that is charging you for these SMSs and request a detailed investigation, possibly they will refund your credits/money. Edited September 11, 2017 by Aкasha Link to comment Share on other sites More sharing options...
Felipe Ferreirra 0 Posted September 12, 2017 Share Posted September 12, 2017 Minha conta foi banida sem motivos ja tem 3 anos estou querendo voltar jogar AINGRIND me desbloqueem quero voltara. Joga EMAIL:[email protected] Link to comment Share on other sites More sharing options...
Nightgale 103 Posted September 12, 2017 Share Posted September 12, 2017 4 hours ago, Felipe Ferreirra said: Minha conta foi banida sem motivos ja tem 3 anos estou querendo voltar jogar AINGRIND me desbloqueem quero voltara. Joga EMAIL:[email protected] Please, write our support team here https://warspear-online.com/pt/support to investigate your issue. Link to comment Share on other sites More sharing options...
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