Danindo 10 Posted February 24, 2020 Share Posted February 24, 2020 This problem coming after got game lag and auto disconnected (failed to reconnect into game) when mermen event 2-3 day ago. I'm playin on android and hard to connect into game now. Any help apreciated. Quote Link to comment Share on other sites More sharing options...
Akasha 2058 Posted February 25, 2020 Share Posted February 25, 2020 (edited) Hello there, I apologise for all the trouble and I forwarded the reports from players to my colleagues. But I don't have a final answer from the IT team yet, if there is any explanation. I have been playing normally on Steam, so I know this isn't happening to everyone. If you're still having problems to play, you can ask help directly from the support team, they're the most qualified to solve any technical issues. Edited February 25, 2020 by Akasha Quote Link to comment Share on other sites More sharing options...
Danindo 10 Posted February 25, 2020 Author Share Posted February 25, 2020 thank you @Akasha Quote Link to comment Share on other sites More sharing options...
Chickenlegpeice 0 Posted February 26, 2020 Share Posted February 26, 2020 Games being playing up since monday, keep getting "can't connect" "disconnected" etc rarely able to log in, but all my other devices (using the same wifi) can connect easily, extremely confused right now, tried clearing my cache all data even deleted and reinstall 2 times but still isn't working Quote Link to comment Share on other sites More sharing options...
Akasha 2058 Posted February 27, 2020 Share Posted February 27, 2020 Windows mobile users may still face some issues, which should be fixed soon. Other users should be able to play normally. Quote Link to comment Share on other sites More sharing options...
Chickenlegpeice 0 Posted February 27, 2020 Share Posted February 27, 2020 Oh ok thanks Quote Link to comment Share on other sites More sharing options...
f4348357 12 Posted March 4, 2020 Share Posted March 4, 2020 On 2/27/2020 at 5:57 PM, Akasha said: Windows mobile users may still face some issues, which should be fixed soon. Other users should be able to play normally. i couldn't connect by steam pc days ago,does it fixed now? Quote Link to comment Share on other sites More sharing options...
Cardinal 331 Posted March 4, 2020 Share Posted March 4, 2020 On 2/24/2020 at 9:57 PM, Danindo said: This problem coming after got game lag and auto disconnected (failed to reconnect into game) when mermen event 2-3 day ago. I'm playin on android and hard to connect into game now. Any help apreciated. Please try to log in the game, we've fixed several problems with connection. Check it On 2/26/2020 at 9:12 PM, Chickenlegpeice said: Games being playing up since monday, keep getting "can't connect" "disconnected" etc rarely able to log in, but all my other devices (using the same wifi) can connect easily, extremely confused right now, tried clearing my cache all data even deleted and reinstall 2 times but still isn't working Check your opportunity to connect and log in the game, please 7 hours ago, f4348357 said: i couldn't connect by steam pc days ago,does it fixed now? Does the problem persist? Quote Link to comment Share on other sites More sharing options...
Danindo 10 Posted March 4, 2020 Author Share Posted March 4, 2020 thank you @Cardinal, i able to log in game now. Cardinal 1 Quote Link to comment Share on other sites More sharing options...
Danindo 10 Posted March 14, 2020 Author Share Posted March 14, 2020 @Cardinal this problem occuring again today Quote Link to comment Share on other sites More sharing options...
f4348357 12 Posted March 14, 2020 Share Posted March 14, 2020 On 3/4/2020 at 8:46 PM, Cardinal said: Please try to log in the game, we've fixed several problems with connection. Check it Check your opportunity to connect and log in the game, please Does the problem persist? i able connect into game days ago but its slow and unstable.its need like 1min from click start game to enter game world as few sec before. Quote Link to comment Share on other sites More sharing options...
Cardinal 331 Posted March 15, 2020 Share Posted March 15, 2020 On 3/14/2020 at 11:44 AM, Danindo said: @Cardinal this problem occuring again today 22 hours ago, f4348357 said: i able connect into game days ago but its slow and unstable.its need like 1min from click start game to enter game world as few sec before. At the moment the problem persists? Quote Link to comment Share on other sites More sharing options...
Danindo 10 Posted March 15, 2020 Author Share Posted March 15, 2020 thanks, i able to login into profile now, tried to play in couple a minute seem game in normal performance. FYI, the problem occured started by lag network (slow internet connection notify) then disconnected and failed to reconnect into server, same as a problem before. Quote Link to comment Share on other sites More sharing options...
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