Have we, any RIGHTS at this game?

[fernanda 0]

As a Player and a costumer of this game for over an year now, I had only few moments on wich I depended on the game support.

The first time was when I made a mistake, and got my account stolen cause I gave my info. I sent email to support reporting everything. I told it was my fault, and they blocked it so the person that stole my account would stop using it.

 

Then I received na email telling me that according to the rules, my account would be blocked for 3 weeks. So I waited.

I never got any email back. And after 5 months, I was able to talk to AIGRIND, and they found my e-mails and send me my new login and password.

When I got my account back, I made sure to read all the rules, so nothing like that would happen again.

I wasn't even playing much because of my thesis I was finishing at the time.

And then, in less than a month that I recovered it, I tried to log and it said my account was blocked.

 

I got blocked once and payed for it. Now they are blocking again for the same reason as before? I'm assuming that cause I didn't even had time to do anything to get my account blocked. I wouldn't be such a fool.

I even bought Mcoin, that I didn't even used (and can't use), few days before it got blocked. Why would I waste my Money on na account if I was doing something wrong.... Makes no sense.

 

By the rules, the support should have unblocked my acc at the first time in 3 weeks. So, does the rules only apply to the players?

 

I don't know how I could trust to spend Money on this game. It's like buying a car, and then suddenly someone take your Keys and say you can't use anymore.

There should be rules that protects your costumers, not disrespect them.

A game without its players, its nothing.

 

It's a shame...

 

What's the refunding rules for that? To pay for something you can't use?

[r0land 1101]

All the account questions should be asked in Support, sorry.

And we never ban anyone just for fun, it's always a reason.