I know, I know, I know. This topic has been discussed a looot before.
"Implement in-game moderators", "Choose moderators from the community", etc.
This would be great, but as we know, Aigrind is not likely to implement this feature/system in this game anytime soon.
They always say: make a screenshot and send a ticket to the support team. But there is one real big problem with this.
Sending a support ticket is too complicated. Someone insults you: you create screenshot, close the game, go to the game's website, go to support tab, write down a bunch of information about the circumstances, then send the mail and you may (or may not) get an answer from the support team in a given amount of time. By that time the issue expires, because who cares anymore about someone being racist a week later it happened?
The other thing they say: ignore them.
No. No. No. No. This is a really inefficient way of in-game support.
As I know, on PC there is an option to send bug reports directly from the game. Let's implement this to mobiles, too, extended with the feature to report any kind of player misbehaviour inmediately from the game client.
A lot of people say you have the right to speak (write) anything ingame. This is actually not true. If the prohibition of offensive communication as well as swearing is in the EULA, it should be punished inmediately and efficiently.