slay 2 Posted September 21, 2011 Share Posted September 21, 2011 Devs block the ip address not the account i think, so only bad people get block. I am curious about this player actually. like today, my friend Shyleen and Sindy got hacked by someone. I can't post any evidence but devs can check the trade chat log now from shyleen, is it from the same IP of the original owner? The original owner can't speak in indonesian because she is phillipine. The owner has sent report to support, I hope the devs take quick action. BAN ALL HACKERS FOREVER! Link to comment Share on other sites More sharing options...
Marcin 7 Posted September 21, 2011 Share Posted September 21, 2011 that's sad, i heard of shyleen too. there should be something like PIN which owner gets when he creates an account and when we want to change email/password we have to enter the PIN first. Link to comment Share on other sites More sharing options...
Guest Mioco Posted September 21, 2011 Share Posted September 21, 2011 1. In 99% of account security related incidents happened because of mistakes of account holders. 2. Applying the IP bans doesn't make sense at all - most of the players are from mobile devices which have dynamic IPs. Of cause we assist in returning accounts to their owners but only after long investigation. Not any Pin-codes or other things will not help, so we back to point 1. Link to comment Share on other sites More sharing options...
Pinoyz 1 Posted September 21, 2011 Share Posted September 21, 2011 1. In 99% of account security related incidents happened because of mistakes of account holders. 2. Applying the IP bans doesn't make sense at all - most of the players are from mobile devices which have dynamic IPs. Of cause we assist in returning accounts to their owners but only after long investigation. Not any Pin-codes or other things will not help, so we back to point 1. Seems it will took long before shy get her account back :cray: would it be possible to temporary block that account as long as the investigation is on process? Cause shy have good items there in her account we saw shyleen running around nadir earlier :sorry: Link to comment Share on other sites More sharing options...
Guest Mioco Posted September 21, 2011 Share Posted September 21, 2011 Seems it will took long before shy get her account back :cray: would it be possible to temporary block that account as long as the investigation is on process? Cause shy have good items there in her account we saw shyleen running around nadir earlier :sorry: => SUPPORT HERE Link to comment Share on other sites More sharing options...
Mrsteph 0 Posted September 21, 2011 Share Posted September 21, 2011 my account has been hacked too:(....admin please block account until sorted out. Charname is Mrsteph lvl 18 ranger on emerald. Link to comment Share on other sites More sharing options...
shyleen 6 Posted September 22, 2011 Share Posted September 22, 2011 => SUPPORT HERE i didnt get any reply from you until now...please block my account char. name: shyleen lvl 18 ranger EU-Emerald Link to comment Share on other sites More sharing options...
shyleen 6 Posted September 27, 2011 Share Posted September 27, 2011 => SUPPORT HERE MIOCO, I've sent email to support and i haven't received a word from them regarding recovery on my account. Link to comment Share on other sites More sharing options...
mercurial 3 Posted September 27, 2011 Share Posted September 27, 2011 KUZMITCH, MIOCO, SUPPORT TEAM! ANSWER SHYLEEN! Is this how you treat your customers? Get the password and email it to her, Her account, Why need to investigate?! :facepalm: Give her account then problem solved, OH WAIT, WHAT PROBLEM?! YOU NOT EVEN DOING SOMETHING! Is that how you want us to see you guys? Not caring for customers? And Also give Mrsteph his account! You are the Devs, So get their pass, email it to them, so no more problem!! Kuzmitch, you said you don't ignore posts, so I expect you will do something bout this... Link to comment Share on other sites More sharing options...
Kuzmitch 29 Posted September 27, 2011 Share Posted September 27, 2011 Profile recovery usually takes a lot of time, because we have to investigame the whole incident. If you lost access to account by installing fake software or giving your account details to the strangers we cannot be sure that you will not do this again. And you are not allowed to tell us what to do. Link to comment Share on other sites More sharing options...
Mrsteph 0 Posted September 28, 2011 Share Posted September 28, 2011 I had 1 reply from support, saying clean and cure your phone and then we can talk about account recovery....So as quick as I could I did all that, send a message to support that im ready for recovery..... Now six days of no response at all.... And yeah we were naive maybe, but not stupid, we will not do this again kuzmitch. I expected support at least to reply to my emails... A little disappointed. Link to comment Share on other sites More sharing options...
striderman 0 Posted September 28, 2011 Share Posted September 28, 2011 guys no point in accusing or pointing fingers it wont get it done any quicker but it is getting more and more dissappointing every day watching good people get mad because help isnt fast enough or no help at all from devs but i seen it all before so its not new to me but to those who havent please be as patient as possible we can always hope someone will listen to us sooner or later :friends: Link to comment Share on other sites More sharing options...
mr.kidz96 0 Posted October 2, 2011 Share Posted October 2, 2011 How can I get back my account? Someone use my account to play and...such a crazy thing! :shok: :shok: I still remember my email... By the way, I played in vietnam sever! Link to comment Share on other sites More sharing options...
mr.kidz96 0 Posted October 3, 2011 Share Posted October 3, 2011 Please help me! Anyone? :( Link to comment Share on other sites More sharing options...
Marcin 7 Posted October 3, 2011 Share Posted October 3, 2011 use support form http://warspear-online.com/en/support if you're lucky they will answer you ;D Link to comment Share on other sites More sharing options...
warspearbrasil 0 Posted October 7, 2011 Share Posted October 7, 2011 my new profile has been locked and do not know why I'm wanting to wanting to move in the game and you do not leave miracle bought almost 50 000 coins and I can not use because you blocked my profile without even telling me why. the bill to pay min miracle coins will come and I've not used hardly any of them, I'm trying to recover from the loss of my old character who devoted a year of my life, and you block me and the new. already send message to the support already been a week and still not answer me Please give me an answer. Locked profile: [email protected] Link to comment Share on other sites More sharing options...
codwad1471 0 Posted October 15, 2011 Share Posted October 15, 2011 it seems there is a fairly common mistake being made repeatedly here. I have also succumbed to it. Having never made a note of the automatically generated numerical log on and password given upon creating the account, i have now lost my profile details. This is due to the fact that I restored factory settings on my phone to try and improve performance. I think it may well be worth the Devs putting an in-game recomendation box that players should bind their email to the account as soon as possible and change their password too. Either that or allow players to choose these details from the beginning. This might save a lot of work for the Devs themselves whilst they conduct investigations as to whether they should re-assign new log-in details to players, as is currently the case with me. It would also of course save a lot of frustration for the players making this error as they try to deal with days of Warspear withdrawal symptoms! 3 days and counting with me, I have provided as much information about my account and characters as I can. Do any players or devs reading this post know how long it might take before I am assigned new details? Link to comment Share on other sites More sharing options...
Coolstallone 0 Posted October 20, 2011 Share Posted October 20, 2011 Even my profile was hacked and my character deleted so could u guys plz recover my character to previous state it would be helpful to knw what am i supposed to do but i havent got any response even after kuzmitch read my post just need a reply from moderator or support....,, :cray: Name:capela level:16 Class:shaman server:us Sapphire Link to comment Share on other sites More sharing options...
serpentine 0 Posted November 7, 2011 Share Posted November 7, 2011 Hi, when the servers were down I tried to change profiles but I hadnt set my password :facepalm: I've sent a password recovery form in two days ago and one again yesterday but still havent had a reply, does this recovery work if I hadnt set an email to my account? I'm feeling down in the dumps because I spent so much time on those characters and if I dont get my account back, the only option is to uninstall the game even though I love it to bits, please is there anything I can do to speed the process up? I know tech support must be busy as, but I would really appreciate it if my prob was dealt with soon. Thankyou. Link to comment Share on other sites More sharing options...
Kuzmitch 29 Posted November 7, 2011 Share Posted November 7, 2011 We do support for account-related questions only via support page: http://warspear-online.com/en/support It's because you have to say your personal data. Link to comment Share on other sites More sharing options...
serpentine 0 Posted November 7, 2011 Share Posted November 7, 2011 Hello Kuzmitch, Thankyou for timely reply. I sent a recovery form in two days ago with all necessary personal information and I'm wondering if the delay is normal. I'm addicted to the game you see and every half an hour I'm checking my inbox for a response from tech support with a new password to my account. If you could put me out of this torture I would very much appreciate it. Link to comment Share on other sites More sharing options...
Kuzmitch 29 Posted November 7, 2011 Share Posted November 7, 2011 Tech support currently is overloaded in case of 2.0 release, sorry for that. I hope you will receive reply soon. Link to comment Share on other sites More sharing options...
serpentine 0 Posted November 7, 2011 Share Posted November 7, 2011 Ha! Ok, its no problem, I am relieved that there is a backlog, it means my problem is fixable. I can wait but I wanted to show off my level 15 Rogue so badly, before everybody starts making rogue characters now that it has a cool skill. I hope I will receive a reply soon as well. Spasibo. :good: Link to comment Share on other sites More sharing options...
RainbowZ 1 Posted November 7, 2011 Share Posted November 7, 2011 Tech support currently is overloaded in case of 2.0 release, sorry for that. I hope you will receive reply soon. Oh ok for the info, I have some payments troubles and was about to send a mail for account recovery, I'll wait some days to make your job easier. :good: Link to comment Share on other sites More sharing options...
mrtxxx 0 Posted November 11, 2011 Share Posted November 11, 2011 i didnt assign a email and password before the update(2.0.0).I only now my account ID(number).So how can i enter my profile with only account ID?i tried to assign a email and password in 1.9.1 it only said new version available.please help me.(us-sapphire) Link to comment Share on other sites More sharing options...
[[[[JAW]]]] 3 Posted November 11, 2011 Share Posted November 11, 2011 Send To Support bro :clapping: :clapping: :clapping: Link to comment Share on other sites More sharing options...
Trainhard 0 Posted November 12, 2011 Share Posted November 12, 2011 Hi Guys my doughter Delete my Warspear App at phone now i Loose my Account know only id Number :( and not my PW Write to Support but no answer my Game Data:HERO-NAME:Trainhard SERVER:eu-Emerald Wear viollet engineer cc armor. And hardcombosite bow for more Detail or Infos i can help Hope you can help me Link to comment Share on other sites More sharing options...
Gabriel 6 Posted November 14, 2011 Share Posted November 14, 2011 formatted my phone and I can not remember my password but the login yes. I need help, someone with a tip to recover the password? please help me? :cray: Link to comment Share on other sites More sharing options...
Trainhard 0 Posted November 14, 2011 Share Posted November 14, 2011 Now i wait 5 days And Nobody Write me from the gm or mods :facepalm: Please Write me i Want my Ranger(Trainhard)back Link to comment Share on other sites More sharing options...
hartzel 0 Posted December 8, 2011 Share Posted December 8, 2011 GM please unblock my account. I have already resolved the paypal dispute. Please pleas please. my account is [email protected]. Link to comment Share on other sites More sharing options...
ImAwesome 0 Posted December 28, 2011 Share Posted December 28, 2011 :facepalm: Well here goes... Well I had a Profile and completely have no idea what the number is. :sorry: Well since I see that eveyone telling their stories let me tell mine. I login daily automaticly so I thought nothing will happen to me. Well one day(today) I left my phone on a table(I don't think it matters what kind) and my nephew gets my phone and pushes new profile.. :aggressive: I get my phone not knowing what happened confimed it. So it replaced everything with a blank profile!!!! What I want is for you to please go through them and email me pleaseeeee! Oh yeah and I didn't set email either pleasr email me from this account. If you do you will be :dirol: and my best :friends: and we can :yahoo: together. My characters are Kilemnigga- blade dancer FawkuB*tch- blade dancer and Imawesome- rogue. Please help or I might just :bomb: Link to comment Share on other sites More sharing options...
ImAwesome 0 Posted December 29, 2011 Share Posted December 29, 2011 :facepalm: Sorry for being impatient but can I have help soon...? :shout: :shout: :shout: Link to comment Share on other sites More sharing options...
DefynDeath 0 Posted January 12, 2012 Share Posted January 12, 2012 I just emailed support and submitted my ticket from this website. I hope they get to me before a week. I'm really competitive and wanted to beat my homie to lvl 20 but now don't see that happening :good: Link to comment Share on other sites More sharing options...
lelukas 0 Posted January 13, 2012 Share Posted January 13, 2012 help please D:, well, i gave a hard reset on my nokia, and oblivious, when i re installed the warspear my ID are gone. But i dont remember if i set up a e-mail or password, well, how can i recovery my ID? (HERO NAME: lelukas on EU-emerald - i guess) :'( Link to comment Share on other sites More sharing options...
DefynDeath 0 Posted January 14, 2012 Share Posted January 14, 2012 I needed a FULL account recovery and The support team got me playing in 2days!!! that's fast!! So its not fair to say they dnt care and take too long cus if that was true they would have had me waiting Way more than 2days :yahoo: Link to comment Share on other sites More sharing options...
Developer snorlax 658 Posted January 14, 2012 Developer Share Posted January 14, 2012 help please D:, well, i gave a hard reset on my nokia, and oblivious, when i re installed the warspear my ID are gone. But i dont remember if i set up a e-mail or password, well, how can i recovery my ID? (HERO NAME: lelukas on EU-emerald - i guess) :'( Try this one.http://warspear-online.com/en/support Send a ticket and wait for a while. Link to comment Share on other sites More sharing options...
Tannex 0 Posted January 16, 2012 Share Posted January 16, 2012 We do support for account-related questions only via support page: http://warspear-online.com/en/support It's because you have to say your personal data. Why do you block profiles with no email sent to the person's account? Should up the customer service level there, and send an email why, at the same time the profile is blocked. Link to comment Share on other sites More sharing options...
Thunderman271 0 Posted January 21, 2012 Share Posted January 21, 2012 Can someone please help me? I want to get my character back and play as him but I can't remember what the default username was nor the password. Is there anyway I can get him back? Link to comment Share on other sites More sharing options...
Developer snorlax 658 Posted January 21, 2012 Developer Share Posted January 21, 2012 Can someone please help me? I want to get my character back and play as him but I can't remember what the default username was nor the password. Is there anyway I can get him back? Send ticket to support. Link below.Write some significant info like nicknames of all characters/payment info and wait. Link to comment Share on other sites More sharing options...
Developer snorlax 658 Posted January 21, 2012 Developer Share Posted January 21, 2012 Why do you block profiles with no email sent to the person's account? Should up the customer service level there, and send an email why, at the same time the profile is blocked. Because not all accounts are associated with emails. Link to comment Share on other sites More sharing options...
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