Omercix 277 Posted July 13, 2018 Share Posted July 13, 2018 Hi , when I play on my phone, sometimes when I restart the game , I see, all my data is gone, the saved account , saved settings etc. I get this screen like I first time starting the game. Device model : OnePlus 5T Android version : 8.1.0 Quote Link to comment Share on other sites More sharing options...
Omercix 277 Posted August 1, 2018 Author Share Posted August 1, 2018 Up , still have the same problem. Quote Link to comment Share on other sites More sharing options...
Jcbref 610 Posted August 2, 2018 Share Posted August 2, 2018 Did you send ticket to support https://warspear-online.com/en/support Quote Link to comment Share on other sites More sharing options...
Omercix 277 Posted August 2, 2018 Author Share Posted August 2, 2018 3 hours ago, Jcbreff said: Did you send ticket to support https://warspear-online.com/en/support [email protected] Is this their email ? Quote Link to comment Share on other sites More sharing options...
Jcbref 610 Posted August 2, 2018 Share Posted August 2, 2018 Propably Quote Link to comment Share on other sites More sharing options...
Omercix 277 Posted August 2, 2018 Author Share Posted August 2, 2018 @ReivenorikCould you please check this. Quote Link to comment Share on other sites More sharing options...
Reivenorik 2231 Posted August 2, 2018 Share Posted August 2, 2018 Forgive me for so long. First of all, make sure that the latest version of the game client is installed. In another case, a colleague from technical support said that the problem may be in your device Either it does not have enough storage space or any damage to the SD card. Akasha 1 Quote Link to comment Share on other sites More sharing options...
Omercix 277 Posted August 2, 2018 Author Share Posted August 2, 2018 4 hours ago, Reivenorik said: Forgive me for so long. First of all, make sure that the latest version of the game client is installed. In another case, a colleague from technical support said that the problem may be in your device Either it does not have enough storage space or any damage to the SD card. I re-installed game 2 times, I have about 112gb empty space in my phone, I do not use SD card and this happens only in warspear, other applicatoins data never got resetted before. Quote Link to comment Share on other sites More sharing options...
Akasha 2058 Posted August 7, 2018 Share Posted August 7, 2018 (edited) On 8/2/2018 at 5:09 AM, Omercix said: [email protected] Is this their email ? afaik, it is not. If you rooted your device, you may have broken smt (as you said you dont use SD card) Edited August 7, 2018 by Aкasha Cardinal 1 Quote Link to comment Share on other sites More sharing options...
Cardinal 331 Posted August 7, 2018 Share Posted August 7, 2018 1 hour ago, Aкasha said: afaik, it is not. If you rooted your device, you may have broken smt (as you said you dont use SD card) It`s our email but better to make a request from site: https://warspear-online.com/en/support Akasha 1 Quote Link to comment Share on other sites More sharing options...
Akasha 2058 Posted August 8, 2018 Share Posted August 8, 2018 10 hours ago, Cardinal said: It`s our email but better to make a request from site Ok. I didn't know this e-mail address, ty :) Cardinal 1 Quote Link to comment Share on other sites More sharing options...
Omercix 277 Posted August 8, 2018 Author Share Posted August 8, 2018 On 8/7/2018 at 4:04 PM, Aкasha said: afaik, it is not. If you rooted your device, you may have broken smt (as you said you dont use SD card) I did not rooted my device before. @Cardinal so problem is on my device? If not, what should I do? Quote Link to comment Share on other sites More sharing options...
Hazelnut 600 Posted August 9, 2018 Share Posted August 9, 2018 (edited) 1 hour ago, Omercix said: I did not rooted my device before. @Cardinal so problem is on my device? If not, what should I do? You probably cleared the data? Edited August 9, 2018 by Blossoms Quote Link to comment Share on other sites More sharing options...
Omercix 277 Posted August 9, 2018 Author Share Posted August 9, 2018 4 hours ago, Blossoms said: You probably cleared the data? No lol , I never do that on Warspear. Quote Link to comment Share on other sites More sharing options...
Azx 0 Posted August 9, 2018 Share Posted August 9, 2018 Well i diddnt encounter this one but mine is quite similar. Whenever i restart or turn of my phone the data needed to update the game is redownloading. Anyone did experience this? Is it a game bug? Or just my phone problem because on my pc it diddnt happened even once but on my two android devices happens several times. Quote Link to comment Share on other sites More sharing options...
Akasha 2058 Posted August 9, 2018 Share Posted August 9, 2018 6 hours ago, Azx said: Well i diddnt encounter this one but mine is quite similar. Whenever i restart or turn of my phone the data needed to update the game is redownloading. Anyone did experience this? Is it a game bug? Or just my phone problem because on my pc it diddnt happened even once but on my two android devices happens several times. Even though Warspear sometimes gives you automatic updates (when there is a maintance), the ideal is - always - download latest updated version from the website to ensure you will have the best experience. Quote Link to comment Share on other sites More sharing options...
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