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Random bans in eu


Raislin

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There was quite a few random bans in eu last night. Is it possible for you to look into it. Some of my friends have been affected and supposedly for no reason. I cant say whether or not there was a reason for them but as far as i know there wasn't.

 

@Reivenorik

 

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Some friends of mine were banned too. Some guys just restarted the app, and got their account back. 

 

It is the 2nd time that happens 😕

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Yea, happened like 2 weeks ago, though it was fixed when they relogged.

But still blocked here, on multiple devices and IPs.

 

JUSTICE :staringpumpkin:

Edited by Shitzo
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2 hours ago, Raislin said:

There was quite a few random bans in eu last night. Is it possible for you to look into it. Some of my friends have been affected and supposedly for no reason. I cant say whether or not there was a reason for them but as far as i know there wasn't.

 

@Reivenorik

 

 

It`s a problem of sharing accounts. To prevent such situations please keep a secret your account data and do not use other's accounts which are not created by you. :panda3:

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3 minutes ago, Higgings said:

@Cardinal could you please check this thing out? 

 

I can do this. Could you please provide nicknames and servers (PM)?

Edited by Cardinal
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2 minutes ago, Cardinal said:

 

I can do this. Could you please provide nicknames and servers?

 

this account belong to a friend of mine who has not a forum account

 

Ayakaa - EU-EMERALD

 

 

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4 minutes ago, Higgings said:

this account belong to a friend of mine who has not a forum account

Ayakaa - EU-EMERALD

 

@Higgings please ask your friend to contact technical support directly.

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13 minutes ago, Cardinal said:

 

It`s a problem of sharing accounts. To prevent such situations please keep a secret your account data and do not use other's accounts which are not created by you. :panda3:

 

Some accounts were shared in the past i was told but most of them not now and not any time recently. Also at least one of my accs should have been banned if this was the case either way.

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I have sent an email to support since the ban, no reply yet.

 

Mei - EU Emerald

 

 

 

Also, it's funny. Many people who have been blatantly sharing accounts recently seem to be unaffected.

This can't be justified since some people who have been banned have not shared accounts for a long time, or as far as I can remember/to my concern.

Edited by Shitzo
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5 minutes ago, Shitzo said:

I have sent an email to support since the ban, no reply yet.

 

Mei - EU Emerald

 

You're not the only one who faced this problem. Answering may take a while, I fear 😞

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