MuffinFace 0 Posted September 10, 2017 Share Posted September 10, 2017 Since the release of 7.1.1, which was over 2 weeks ago, i haven't been able to connect/play. I messaged the support team numerous times and all they have to say is they are aware of the issue. They haven't given me a time frame as to when they will have this issue figured out and resolved. If you would please let us know when you will fix this issue we would really appreciate it, Thank You So Much! Quote Link to comment Share on other sites More sharing options...
Hazelnut 600 Posted September 10, 2017 Share Posted September 10, 2017 What's your device model? Quote Link to comment Share on other sites More sharing options...
MuffinFace 0 Posted September 10, 2017 Author Share Posted September 10, 2017 12 hours ago, Livi said: What's your device model? My device is capable... Its their problem not mine and they give no explanation as to why i cant connect or when they will fix this this situation. Quote Link to comment Share on other sites More sharing options...
MuffinFace 0 Posted September 14, 2017 Author Share Posted September 14, 2017 "Notice that updates for different platforms may be released with delay!" Is this why i cannot connect? Quote Link to comment Share on other sites More sharing options...
Liidert 73 Posted September 14, 2017 Share Posted September 14, 2017 2 hours ago, MuffinFace said: "Notice that updates for different platforms may be released with delay!" Is this why i cannot connect? Try to uninstall and re-install the app in Google Play (if you have Android) Quote Link to comment Share on other sites More sharing options...
MuffinFace 0 Posted September 15, 2017 Author Share Posted September 15, 2017 Can i get a refund on miracle coins i purchased cuz I cant play? Quote Link to comment Share on other sites More sharing options...
MuffinFace 0 Posted September 23, 2017 Author Share Posted September 23, 2017 AN ENTIRE MONTH AND I STILL CANNOT CONNECT! ARE YOU GUYS SERIOUS?? Quote Link to comment Share on other sites More sharing options...
Counciler 23 Posted September 23, 2017 Share Posted September 23, 2017 Muffin others waiting too, just see if gm can find problem they aware of the problem I got response the other day Quote Link to comment Share on other sites More sharing options...
MuffinFace 0 Posted October 2, 2017 Author Share Posted October 2, 2017 Still cant connect. Thanks for nothing Quote Link to comment Share on other sites More sharing options...
Jcbref 610 Posted October 2, 2017 Share Posted October 2, 2017 U play on phone or computer? On 15.9.2017 at 4:10 AM, MuffinFace said: Can i get a refund on miracle coins i purchased cuz I cant play? No Quote Link to comment Share on other sites More sharing options...
Counciler 23 Posted October 2, 2017 Share Posted October 2, 2017 This is am issue with mobile users using data Quote Link to comment Share on other sites More sharing options...
Guest Jessie Posted October 5, 2017 Share Posted October 5, 2017 Dear player, we ask you to help us with the solution of this issue. Could you please provide information about: - model and operating system of your device; - your country; - name of your cell operator/provider; And please, send us back screenshots from this sites (even if it couldn't open): 1.) http://v4.ipv6-test.com/ 2.) http://v6.ipv6-test.com/ And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage? Quote Link to comment Share on other sites More sharing options...
Ogull 421 Posted October 5, 2017 Share Posted October 5, 2017 1 hour ago, Jessie said: Dear player, we ask you to help us with the solution of this issue. Could you please provide information about: - model and operating system of your device; - your country; - name of your cell operator/provider; And please, send us back screenshots from this sites (even if it couldn't open): 1.) http://v4.ipv6-test.com/ 2.) http://v6.ipv6-test.com/ And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage? for me i use Samsung galaxy s4 Country Bahrain Cell Provider Viva 1 hour ago, Jessie said: And please, send us back screenshots from this sites (even if it couldn't open): 1.) http://v4.ipv6-test.com/ 2.) http://v6.ipv6-test.com/ idk what this is or for 1 hour ago, Jessie said: And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage? my game never go past the loading screen after you click PLAY, i doesn't even go to the news screen or the character selection screen, its stay loading for sometime and then say failed to connect or something like that, its not an issue for me because i can continue playing in pc which my internet provider for that is the same as my cell Quote Link to comment Share on other sites More sharing options...
Counciler 23 Posted October 5, 2017 Share Posted October 5, 2017 9 hours ago, Jessie said: Dear player, we ask you to help us with the solution of this issue. Could you please provide information about: - model and operating system of your device; - your country; - name of your cell operator/provider; And please, send us back screenshots from this sites (even if it couldn't open): 1.) http://v4.ipv6-test.com/ 2.) http://v6.ipv6-test.com/ And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage? I can send ss to support of results rather than here if I can please, or direct to u if required, And other guy who ask what the links are, they are there for test speed Quote Link to comment Share on other sites More sharing options...
Counciler 23 Posted October 5, 2017 Share Posted October 5, 2017 Also @Jessie I reported 2-3 weeks ago to you and your response was you are aware of the problem and ur trying to solve, no link provided, I took link from friend who also messaged u Quote Link to comment Share on other sites More sharing options...
ZzleezZ 0 Posted March 16, 2018 Share Posted March 16, 2018 On 05/10/2017 at 11:43 AM, Jessie said: Dear player, we ask you to help us with the solution of this issue. Could you please provide information about: - model and operating system of your device; - your country; - name of your cell operator/provider; And please, send us back screenshots from this sites (even if it couldn't open): 1.) http://v4.ipv6-test.com/ 2.) http://v6.ipv6-test.com/ And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage? htc desire Egypt Vodaphone "Only mobile data wont work Quote Link to comment Share on other sites More sharing options...
Higgings 1824 Posted March 19, 2018 Share Posted March 19, 2018 (edited) @Jessie Just to revive the post, I am experiencing the same since I changed Provider. Cannot play the game on 4G, I just manage to reach the "Home Page" of the game but cannot go further. ( I do not reach the character's selection Page ) -Samsung Galaxy S4 -Italy -Vodafone. Thank you for the attention. I think it is better to use the already made topics than creating new ones with the same problem Edited March 19, 2018 by Higgings Quote Link to comment Share on other sites More sharing options...
Guest Jessie Posted March 20, 2018 Share Posted March 20, 2018 Guys, thank you for your reports! We are very sorry, but we are still working on a fix. Please have some patience, everything will be working correctly soon. Quote Link to comment Share on other sites More sharing options...
Higgings 1824 Posted March 20, 2018 Share Posted March 20, 2018 23 minutes ago, Jessie said: Guys, thank you for your reports! We are very sorry, but we are still working on a fix. Please have some patience, everything will be working correctly soon. Being heard is good as well :) Quote Link to comment Share on other sites More sharing options...
Higgings 1824 Posted March 22, 2018 Share Posted March 22, 2018 Apparently I sorted out my problem: It was my provider who, with a thingy called Safe Net or whatever, was denying the access in the game. After I made them shut down this service, my 4G is working perfectly in the game Quote Link to comment Share on other sites More sharing options...
Ahmed Ben Nagar 1 Posted March 29, 2018 Share Posted March 29, 2018 So theres nothing changed im on 4g with speed connection but also the game cant reach after i press play So any advice Quote Link to comment Share on other sites More sharing options...
Morgana 780 Posted March 29, 2018 Share Posted March 29, 2018 (edited) 33 minutes ago, Ahmed Ben Nagar said: So theres nothing changed im on 4g with speed connection but also the game cant reach after i press play So any advice Sometimes it happens that the internet provider blocks some apps. It might help to contact them and to find out whether this is the case or not If it's not the case you are free to come back and to ask for further advices Edited March 29, 2018 by Morgana Quote Link to comment Share on other sites More sharing options...
Higgings 1824 Posted March 29, 2018 Share Posted March 29, 2018 1 hour ago, Ahmed Ben Nagar said: So theres nothing changed im on 4g with speed connection but also the game cant reach after i press play So any advice If you are Vodafone and a new customer, they usually active an offer called "Safe Net" or something like this. This thing apparently sees Warspear as a weird app, and blocks the 4G. in few words, I sorted my problem out by contacting my provider. If you are not Vodafone, then just try to call your Provider first and ask them some explainations about why your net does not allow you to use some apps. Quote Link to comment Share on other sites More sharing options...
Ahmed Ben Nagar 1 Posted April 1, 2018 Share Posted April 1, 2018 On Thu Mar 29 2018 at 10:41 PM, Higgings said: If you are Vodafone and a new customer, they usually active an offer called "Safe Net" or something like this. This thing apparently sees Warspear as a weird app, and blocks the 4G. in few words, I sorted my problem out by contacting my provider. If you are not Vodafone, then just try to call your Provider first and ask them some explainations about why your net does not allow you to use some apps. Ya im vodafone and i hv connected to my provider and he said nothing is blocked or seeing app as weird or thread so any idea now Quote Link to comment Share on other sites More sharing options...
Hazelnut 600 Posted April 1, 2018 Share Posted April 1, 2018 1 hour ago, Ahmed Ben Nagar said: Ya im vodafone and i hv connected to my provider and he said nothing is blocked or seeing app as weird or thread so any idea now Hey med Quote Link to comment Share on other sites More sharing options...
Chickenlegpeice 0 Posted March 1, 2020 Share Posted March 1, 2020 (edited) On 10/5/2017 at 10:43 AM, Guest Jessie said: Dear player, we ask you to help us with the solution of this issue. Could you please provide information about: - model and operating system of your device; - your country; - name of your cell operator/provider; And please, send us back screenshots from this sites (even if it couldn't open): 1.) http://v4.ipv6-test.com/ 2.) http://v6.ipv6-test.com/ And could you please clarify, can you go to the character selection menu, or does the connection hang until this stage? Kindle fire 7, england , don't use mobile data. all my.other devices seem to be able to play fine and this device can access the internet but can't connect to warspear? I tried a different wifi (at my friends house) over the weekend and it worked so I'm now honestly confused kinda annoying. Also I've already tried deleting and reinstalling multiple times. Please fix Edited March 2, 2020 by Chickenlegpeice forgot to say something Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.