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benjaminbt

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Okay, so I sent a ticket to the support team. According to the an automatic email my request was accepted and was to be answered in 5 working days.

15 working days later I've got still no answer from the team.

Is it normal to have to wait triple the amount of time? I sent request with the topic "questions and other stuff" or whatever. Not even account related.

 

Thanks for the nearest answer!

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Did it concern character restoring? If yes, the answer was sent to you within five working days (on August 8).

Maybe it is in the spam box or something like that?

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My bad, I didn't look in Spam box. I thought I made your email "non-spam".

 

For the answer: Understood. I'll try to make up something else then.

 

Thanks!

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