Read Before You Post!

[Warspear Online 165]

Greetings, Warriors!

 

Welcome to the Forum section, where you can report any problems or bugs you encounter in the game. When posting, please describe your question or problem in detail. You may also want to include screenshots, videos, and details about your device, such as model, OS version, and game client version.
   
Both other players and the development team are here to help you solve problems.
 
For issues such as account suspensions, account recovery, reporting rule violations, or purchasing Miracle Coins, please contact the support team directly.

 

Before submitting a ticket, we recommend that you check the FAQ on the official Warspear Online website – it may contain helpful hints that can solve your problem.

 

There are two ways to contact support:

 

• On the Warspear Online website in the Support section. Simply select the category that best matches your question.
• Directly from the game. Select Settings and Log Out from the radial menu, then open Contacts and choose your preferred contact option.

 

To assist you as quickly as possible, here are some helpful tips for submitting a support ticket:

 

• Select the appropriate category for your question. Choosing the right category can significantly speed up the response time!
• When creating your ticket, please provide a detailed description of your question, suggestion, or problem. This detailed approach will greatly speed up the processing of your ticket and help us give you the most accurate and comprehensive response. If necessary, attach relevant files (screenshots, receipts, etc.).
• If the total size of the files you want to attach exceeds 20 MB, or if you have more than 20 files, you can use any file-sharing service and include a link to your files.
• Please make sure that support replies, including any automated responses, don't end up in your Spam folder!   

 

All tickets are reviewed within 5 business days (Monday through Friday). If you submit multiple similar tickets or tickets about the same issue without waiting for a response to the previous one, the review time will be adjusted based on the most recent submission.

   
Once you receive a response, please follow the instructions provided by our support team. Note that we may ask for additional information (such as account details, screenshots, receipts, etc.) in order to better resolve your issue.