fuadya 8 Posted September 30, 2020 Share Posted September 30, 2020 (edited) both my laptop and my phone connected to my home wifi and I can't connect to the game. it said 'could not connect to server' I can get into the game however if I am using my phone and use mobile data instead of my wifi, but my mobile data has very limited data, plus if I want to play on my laptop and use tether, the windows update thing and background process from my laptop usually drains a lot of data pls fix this Edited September 30, 2020 by fuadya Link to comment Share on other sites More sharing options...
Jcbref 610 Posted September 30, 2020 Share Posted September 30, 2020 Sounds like the connection issue is at your end Link to comment Share on other sites More sharing options...
fuadya 8 Posted September 30, 2020 Author Share Posted September 30, 2020 (edited) is there a way for me to solve this? 3 hours ago, Jcbreff said: Sounds like the connection issue is at your end is there a way for me to solve this Edited September 30, 2020 by fuadya Link to comment Share on other sites More sharing options...
Jcbref 610 Posted September 30, 2020 Share Posted September 30, 2020 37 minutes ago, fuadya said: is there a way for me to solve this? is there a way for me to solve this support team: [email protected] Link to comment Share on other sites More sharing options...
Hazelnut 600 Posted September 30, 2020 Share Posted September 30, 2020 I'm facing the same problem today, using wifi it says "could not connect to server", while there isn't any problem with the connection. Any idea? @Cardinal @Akasha @snorlax Link to comment Share on other sites More sharing options...
lallouss 854 Posted September 30, 2020 Share Posted September 30, 2020 8 minutes ago, Lexie said: click "close" the box should disappear Link to comment Share on other sites More sharing options...
Hazelnut 600 Posted September 30, 2020 Share Posted September 30, 2020 22 minutes ago, lallouss said: click "close" the box should disappear Don't be ... Link to comment Share on other sites More sharing options...
Cardinal 331 Posted September 30, 2020 Share Posted September 30, 2020 31 minutes ago, Lexie said: I'm facing the same problem today, using wifi it says "could not connect to server", while there isn't any problem with the connection. Please fill the form for our technical support via our site: https://warspear-online.com/en/support/install-and-update And share the next info for our guys: - model and operating system of your device; - your country; - name of your cell operator/provider; And please, send them back screenshots from this sites (even if it couldn't open): 1.) http://v4.ipv6-test.com/ 2.) http://v6.ipv6-test.com/ And please clarify, can you go to the character selection menu, or does the connection hang until this stage? Akasha 1 Link to comment Share on other sites More sharing options...
Hazelnut 600 Posted September 30, 2020 Share Posted September 30, 2020 (edited) 23 minutes ago, Cardinal said: And please clarify, can you go to the character selection menu, or does the connection hang until this stage? It hangs on first screen, clicked on "Play" button then it displayed as in ss not long after that. Upd : sent the report ^^ Edited September 30, 2020 by Lexie Cardinal 1 Link to comment Share on other sites More sharing options...
Cardinal 331 Posted September 30, 2020 Share Posted September 30, 2020 Guys, please try to use VPN to connect into the game server. If it will work, it means that your provider are blocking connection from the game client to our game server. Please let me know about the results. Link to comment Share on other sites More sharing options...
Higgings 1824 Posted September 30, 2020 Share Posted September 30, 2020 1 hour ago, Cardinal said: Guys, please try to use VPN to connect into the game server. If it will work, it means that your provider are blocking connection from the game client to our game server. Please let me know about the results. I too had a similar problem, but when I swapped to the 4g mobile data everything worked fine. The problem only appeared on WiFi. Link to comment Share on other sites More sharing options...
fuadya 8 Posted October 2, 2020 Author Share Posted October 2, 2020 On 9/30/2020 at 10:00 PM, Cardinal said: Guys, please try to use VPN to connect into the game server. If it will work, it means that your provider are blocking connection from the game client to our game server. Please let me know about the results. I wanted to test this, but by the time I was about to test it, it's all working fine now Cardinal 1 Link to comment Share on other sites More sharing options...
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