Shitzo 37 Posted August 24, 2013 Share Posted August 24, 2013 One of my guild members named Allstars was blocked for 7 days when he tried to purchase Miracle coins, he couldn't buy the coins but when he checked on his account he was blocked for 7 days. Now he has successfully purchased miracle coins on his Warlock and everything is fine. So as you know the guild tournament rewards are sent to members tomorrow, and he wants the reward on his Rogue but it's not in our guild right now and cannot join since he was blocked for no reason, I guess. Could you atleast give him a reason why he was blocked? And if there is no problems could you please unblock him before the tournament ends? He has purchased Miracle coins on his Warlock, I don't see how there would be a problem with his Rogue if he did the same way. He has sent an email 2 days ago but have not received a reply yet, could you please check his email and tell him the reason to why he was blocked or unblock him. The email he used to send support team was: Ba*****[email protected] Thanks. Link to comment Share on other sites More sharing options...
asim 0 Posted August 28, 2013 Share Posted August 28, 2013 one of my friends account has been blocked and he dont know the reason his char name is goodofwars lvl 20 warlock and he wasnt playing his char since 1-2 week suddenly when he logged it shows that your account has been blocked he sent a tickets and yet its still not answered please try to reply as son as possible Link to comment Share on other sites More sharing options...
Developer snorlax 658 Posted August 28, 2013 Developer Share Posted August 28, 2013 One of my guild members named Allstars was blocked for 7 days when he tried to purchase Miracle coins, he couldn't buy the coins but when he checked on his account he was blocked for 7 days. Now he has successfully purchased miracle coins on his Warlock and everything is fine. So as you know the guild tournament rewards are sent to members tomorrow, and he wants the reward on his Rogue but it's not in our guild right now and cannot join since he was blocked for no reason, I guess. Could you atleast give him a reason why he was blocked? And if there is no problems could you please unblock him before the tournament ends? He has purchased Miracle coins on his Warlock, I don't see how there would be a problem with his Rogue if he did the same way. He has sent an email 2 days ago but have not received a reply yet, could you please check his email and tell him the reason to why he was blocked or unblock him. The email he used to send support team was: Ba*****[email protected] Thanks. Unfortunately, we couldn't recognize that mail.Please, tell your friend to re-send the ticket. Thank you. Link to comment Share on other sites More sharing options...
Shitzo 37 Posted August 28, 2013 Author Share Posted August 28, 2013 He will be unblocked in a few hours anyway, so it's kinda pointless. Thanks anyway, you can close topic. Link to comment Share on other sites More sharing options...
Developer snorlax 658 Posted August 28, 2013 Developer Share Posted August 28, 2013 He will be unblocked in a few hours anyway, so it's kinda pointless. Thanks anyway, you can close topic. The point is not to wait till user will be unblocked but check the issue and take care about it. Link to comment Share on other sites More sharing options...
Shitzo 37 Posted August 28, 2013 Author Share Posted August 28, 2013 Can't you already do that by investigating his account? His Rogue is named Allstars, Emerald server. If you need his email then I'll tell him to send an email to support, thanks again. Link to comment Share on other sites More sharing options...
Developer snorlax 658 Posted August 28, 2013 Developer Share Posted August 28, 2013 Can't you already do that by investigating his account? His Rogue is named Allstars, Emerald server. If you need his email then I'll tell him to send an email to support, thanks again. Unblocked it, but to fix that issue we need some more personal info about payment method (to cancel that blocks in future).Please, tell your friend to send mail to us at [email protected] with mark "To snorlax" Thank you. Link to comment Share on other sites More sharing options...
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