gradex 0 Posted September 20, 2011 Share Posted September 20, 2011 why you deleted my old topic??? :shok: i was just asking why support team is always offline :facepalm: :facepalm: :facepalm: answer this question Quote Link to comment Share on other sites More sharing options...
siwers 5 Posted September 20, 2011 Share Posted September 20, 2011 I needed help from support two times and They helped me very quickly do not complain.. support are people too Quote Link to comment Share on other sites More sharing options...
DragneiIll 0 Posted September 20, 2011 Share Posted September 20, 2011 yea they help me too and give me justice Quote Link to comment Share on other sites More sharing options...
gradex 0 Posted September 20, 2011 Author Share Posted September 20, 2011 Yea i know they helped me about 4-5 times and very quick too, but now i dont get answers 9 days. i think it is too long... i just want know why they cant answer maybe they are on holidays or smth :unknw: Quote Link to comment Share on other sites More sharing options...
Guest Mioco Posted September 20, 2011 Share Posted September 20, 2011 Yea i know they helped me about 4-5 times and very quick too, but now i dont get answers 9 days. i think it is too long... i just want know why they cant answer maybe they are on holidays or smth :unknw: We don't know who are you (your forum e-mail checked and no mail from this address). Quote Link to comment Share on other sites More sharing options...
gradex 0 Posted September 20, 2011 Author Share Posted September 20, 2011 We don't know who are you (your forum e-mail checked and no mail from this address). i am using skype :blush: Quote Link to comment Share on other sites More sharing options...
Guest Mioco Posted September 20, 2011 Share Posted September 20, 2011 i am using skype :blush: use other methodsskype switched off Quote Link to comment Share on other sites More sharing options...
gradex 0 Posted September 20, 2011 Author Share Posted September 20, 2011 use other methods skype switched off ok thanks :) Quote Link to comment Share on other sites More sharing options...
striderman 0 Posted September 20, 2011 Share Posted September 20, 2011 I have to say thanks for the speed the support team replied to me every time :good: cant fault it ;) Quote Link to comment Share on other sites More sharing options...
AdrianZ 0 Posted September 20, 2011 Share Posted September 20, 2011 Support works well. I got answer fast and they helped me w/o problems. Quote Link to comment Share on other sites More sharing options...
RainbowZ 1 Posted September 20, 2011 Share Posted September 20, 2011 9days for me too. My email is the same. I just asked about client size and resolution.. i wsnt back the smaller one with better resolution. Thats all. Regards, RainbowZ Quote Link to comment Share on other sites More sharing options...
Guest Mioco Posted September 21, 2011 Share Posted September 21, 2011 9days for me too. My email is the same. I just asked about client size and resolution.. i wsnt back the smaller one with better resolution. Thats all. Regards, RainbowZ We didn't reply you by email because answer was given at forum. Quote Link to comment Share on other sites More sharing options...
RainbowZ 1 Posted September 21, 2011 Share Posted September 21, 2011 We didn't reply you by email because answer was given at forum. Oh im sorry but i didnt see all the trheads on the forum... and in my opinion its not so hard to put bck the older client.. people prefer it. Regards, RainbowZ ps: thanks for the reply. Quote Link to comment Share on other sites More sharing options...
Guest Mioco Posted September 21, 2011 Share Posted September 21, 2011 Oh im sorry but i didnt see all the trheads on the forum... and in my opinion its not so hard to put bck the older client.. people prefer it. Regards, RainbowZ ps: thanks for the reply. Maybe, but sometimes we prefer own opinion. Quote Link to comment Share on other sites More sharing options...
RainbowZ 1 Posted September 21, 2011 Share Posted September 21, 2011 Maybe, but sometimes we prefer own opinion. Well its your game and your decision.Mine its just i suggest cuz when i showed the game to other friends they said:"what?!?! theres just a pixel, maybe is good, but its too ugly" So i dont play pc versione anymore because is unplayable, ugly graphic and too big. Making 2version and make people to can choose between the smaller and good looking or bigger and ugly, in my opinion, its the best thing. But mine , as i said, its just a suggestion. Thanks, RainbowZ Quote Link to comment Share on other sites More sharing options...
gradex 0 Posted September 26, 2011 Author Share Posted September 26, 2011 dont answrening again 4-5 days wtihuot week end :sorry: Quote Link to comment Share on other sites More sharing options...
Guest Mioco Posted September 26, 2011 Share Posted September 26, 2011 dont answrening again 4-5 days wtihuot week end :sorry: Technical support is overloaded after update. Quote Link to comment Share on other sites More sharing options...
Devilhell 1 Posted September 30, 2011 Share Posted September 30, 2011 i had send a support on 27,Sep2011 (GMT+8 16:00) , but i still havnt get any reply form my e-mail about my case. i already wait for 72hours or any more. may i know any player how long did u get reply form support? or any suggestion for me thank you very much~! Quote Link to comment Share on other sites More sharing options...
shyleen 6 Posted September 30, 2011 Share Posted September 30, 2011 MAU I RECEIVE EMAIL FROM DEM YESTERDAY AFTER TWO WEEKS OF WAITING AND KINDA NOT HAPPY ON DER REPLY... :'( Quote Link to comment Share on other sites More sharing options...
AdrianZ 0 Posted September 30, 2011 Share Posted September 30, 2011 I think they will forgive him... i hope so Quote Link to comment Share on other sites More sharing options...
brenn 0 Posted September 30, 2011 Share Posted September 30, 2011 I sent a query on Monday or Tuesday to recover a forgotten ID. I got an email today saying that they will restore my account on Monday. Since this character was fairly new I just started another guy. It does take awhile but the support team just probably doesn't have enough manpower to handle every case in a short time. Quote Link to comment Share on other sites More sharing options...
Twi 0 Posted October 3, 2011 Share Posted October 3, 2011 [...] but i still havnt get any reply form my e-mail about my case. [...] You got a case number like "ticket: d4dba808fce5723dbddd64632ee3b64e345612fb"? I did not even get that so far (only 2 days, though) Kuz, if I did not get a case number shall I resend the support formula? Quote Link to comment Share on other sites More sharing options...
Twi 0 Posted October 4, 2011 Share Posted October 4, 2011 Still waiting for any sign from Support. Nothing so far. Shall I create a new ticket? Maybe my request/problem in the http://warspear-online.com/en/support did not make it to AIGrind? Any idea? Quote Link to comment Share on other sites More sharing options...
slay 2 Posted October 4, 2011 Share Posted October 4, 2011 Still waiting for any sign from Support. Nothing so far. Shall I create a new ticket? Maybe my request/problem in the http://warspear-online.com/en/support did not make it to AIGrind? Any idea? My advice is send again and again to support and forum until you get reply. Maybe better if you write in BIG letters so that make much easier to read. Quote Link to comment Share on other sites More sharing options...
RainbowZ 1 Posted October 4, 2011 Share Posted October 4, 2011 My advice is send again and again to support and forum until you get reply. Maybe better if you write in BIG letters so that make much easier to read. Yes and get banned, as i was, for spamming. Quote Link to comment Share on other sites More sharing options...
Smurfer 0 Posted October 4, 2011 Share Posted October 4, 2011 and yet, you keep doing it ... :rofl: (Sorry, couldn`t help it..) Quote Link to comment Share on other sites More sharing options...
RainbowZ 1 Posted October 4, 2011 Share Posted October 4, 2011 and yet, you keep doing it ... :rofl: (Sorry, couldn`t help it..) Its not my purpose to spam, im doing my best and :im getting better :blush: ps: delete this post if you think is spam :sorry: Quote Link to comment Share on other sites More sharing options...
Twi 0 Posted October 5, 2011 Share Posted October 5, 2011 Still waiting for any sign from Support. Nothing so far. Shall I create a new ticket? Maybe my request/problem in the http://warspear-online.com/en/support did not make it to AIGrind? Any idea? Issue solved after 5 days (2.5 working days) is OK, though an automated email that the issue has been entered into the database (I really hope you have that) would be appeciated by all users. And I did not spam them. maybe the forum, but certainly not excessibly. Quote Link to comment Share on other sites More sharing options...
BlackTiger 0 Posted October 6, 2011 Share Posted October 6, 2011 I am not finding the support as good as before the chars from my account disappeared EU-Emerald, I sent an email to them responded more so far none of the solution some questions and did not sent email with more information or solutions for now I am still in waiting, because I find this very cool game, so that if I have to start all over again, especially because so much that I spent Mcoins surely not continue playing ... :diablo: :diablo: :diablo: Quote Link to comment Share on other sites More sharing options...
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