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10 free Surprise Chests disappeared, i need them back


PartyRocker31
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Hello guys, today i opened my 10 free surprise chests mail and clicked ''To bag''. My bag was full and it wrote me it is full so i can buy another bag as usual. But then i dropped something from my bag to have more space and went to my Mail. There wasnt the mail with chests so i  checked inventory. I did not get them!

Chests not in mail and not in inventory. I wrote a message on Report a bug that i need them back and i wrote my email too.
It is really important to me to have them!...Really. If possible i would like to have them back. I can give more info about my account to deliver them to my mail or bag.

Contact me please,Thanks

Edited by Laelius
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hello dev, i dont get suprise chest gift on my 3 char until now :( :

 

 

Lvl 20 Shaman            EU

Lvl 18 BladeDancer      US

Lvl 10 Druid                US

 

 

Its not mean my suprise chest lost becouse bag full. My bag is not full and I really dont get it  :( .

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Hello there, guys!

 

We apologize, but nothing can be done about this situation at the moment. We fixed this bug and this situation will never be repeated in the future, we promise.

Once again, we want to say sorry to everyone who lost their chests due to this bug.

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