f4348357 12 Posted June 21, 2020 Share Posted June 21, 2020 sometime i open app for playing,and the game app get reset, i need to re-input my char and password. what's more,i lost my game settings and i need set those again. Quote Link to comment Share on other sites More sharing options...
SymbX 310 Posted June 21, 2020 Share Posted June 21, 2020 12 минут назад, f4348357 сказал: sometime i open app for playing,and the game app get reset, i need to re-input my char and password. what's more,i lost my game settings and i need set those again. Yeah, it's known bug. Currently has no workaround without fix from developers. f4348357 1 Quote Link to comment Share on other sites More sharing options...
Akasha 2058 Posted August 13, 2020 Share Posted August 13, 2020 On 6/21/2020 at 3:09 PM, f4348357 said: sometime i open app for playing,and the game app get reset, i need to re-input my char and password. what's more,i lost my game settings and i need set those again. Did you inform your device model and operating system for the support team? Quote Link to comment Share on other sites More sharing options...
f4348357 12 Posted August 17, 2020 Author Share Posted August 17, 2020 On 8/14/2020 at 12:00 AM, Akasha said: Did you inform your device model and operating system for the support team? nope,there is no bug report button in mobile version.and i think its no matter with OS and device.years ago there r same problem when i played with another phone Quote Link to comment Share on other sites More sharing options...
Higgings 1824 Posted August 17, 2020 Share Posted August 17, 2020 4 hours ago, f4348357 said: nope,there is no bug report button in mobile version.and i think its no matter with OS and device.years ago there r same problem when i played with another phone When you click on the "contact the support team" button in the game, it automatically appears the device model, accounts ID and other useful infos for the support team. Quote Link to comment Share on other sites More sharing options...
Jcbref 610 Posted August 17, 2020 Share Posted August 17, 2020 Should appear like this when you click "tech support" link that shows their email Quote Link to comment Share on other sites More sharing options...
f4348357 12 Posted August 17, 2020 Author Share Posted August 17, 2020 7 hours ago, Jcbreff said: Should appear like this when you click "tech support" link that shows their email 8 hours ago, Higgings said: When you click on the "contact the support team" button in the game, it automatically appears the device model, accounts ID and other useful infos for the support team. tys ,ill try Quote Link to comment Share on other sites More sharing options...
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