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snorlax

Developer
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Everything posted by snorlax

  1. В среднем, на полчаса молчанка.
  2. Maybe that's because you are the first with that problem? Seriously, haven't seen same trouble in support for all the time. It may take some time just because we have other work to do too. Thanks for the patience.
  3. How many quests you picked up already?
  4. Just post name of the country. And yes, we know about Indonesia and we are working on that issue.
  5. Experiencing some issues with SMS payments in Indonesia. We are working on fix at the moment but can't tell the exact date when it'll be finished.
  6. We do not support Windows Phone OS for now.
  7. Remember! All account-related problems (restoring account, restoring characters, bans) could be solved only with technical support. Do not post any private information on forum (i.e. account ID, your phone number, e-mail, etc.) To restore your login data, we need more information about account to make sure that you are the account owner: - account ID (number or e-mail) - date of creation- name/class of ALL characters on the account, their levels, gold/corundum/miracle coins sum (we may ask about additional info) - last payment information (date and type of payment, phone number, payer's name, etc.) - reason of losing account Please send this data to us (you may add some other significant information if you want) and we will work on your problem. You can set your password/login/e-mail in menu. Press Menu -> My profile -> Menu -> Set password/e-mail If you assigned an e-mail in your account options, you can manually set a new password without contacting technical support. To do this, click on the link : Restore the password. Please - write a valid e-mail in your ticket on which you can be reached. When we are receiving notice from Delivery Subsystem "Delivery to the following recipient failed permanently" that makes us sad. Thank you!
  8. Remember! All problems with payments and miracle coins could be solved only with technical support. Do not post any private information on forum (i.e. account ID, your phone number, e-mail, etc.) To solve your problem as soon as possible we have to know some additional information. You have to send this data to our support service: technical support. Please, include this information to your letter. Type of payment: PayPal, SMS or another option. If you have problems with PayPal then we need to know transaction ID and your account ID (login) If you have problems with SMS then we need this kind of info: - date of the payment (exact date) - sms text (exact text of your message) - short number (where did you send this message) - country - cell operator's name and your phone number - account id - type of payment (manual or automatic sending from game client) - reply message from operator (what did you receive after sending a message). Please - write a valid e-mail in your ticket on which you can be reached. When we are receiving notice from Delivery Subsystem "Delivery to the following recipient failed permanently" that makes us sad. Thank you!
  9. snorlax

    today 5. Day

    Feel free to ask tech support about that kind of issues. Link below.
  10. А вдруг они пригодятся ;)
  11. Explain your problem in details to the support. Link below.
  12. Лучше техподдержки вам никто не объяснит.
  13. This is a prejudgement I guess.. Forum is a place for feedback but not for game development and I'm totally sure that you don't know all situation.Thank you for your time.
  14. And this boss should be immortal, I guess.
  15. Вещи можно получить за квесты. Деньги за квесты, продажу вещей, лута.
  16. Let's sort it out. You can play with 2 characters at the same time from different devices. Like from phone and PC. That's not multiboxing. When you are using software which allows you to start 2nd client on your PC - that's reason for ban. Same stuff with other software (bots etc).
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