Thank you for your reply, but the link you send me, I found that
Permanent full denial of game access:
repeated creation of bot-characters.
The bot-characters will permanent ban, but my account is not bot and never used third party software. But still got ban and forever. And as I said the support team always say facts and duration of bans in our game are not revised. Are they can prove that my account is bot? I payed money and time in this game, I am not stupid and I won't use third party software. I just want find a people who can help with.