r0land 1101 Posted July 31, 2014 Share Posted July 31, 2014 Over the last few weeks, Customer Support has gotten busier and busier. Some of that is related to an upswing in new accounts, which is a good thing! But if you have submitted a ticket and feel you’ve waited longer than you should for a response, please note: Submitting duplicate tickets will slow your response. I just came across a ticket today where someone spammed Support with more than a dozen tickets about the same issue. This is going to slow down his own response, and it’s going to negatively impact others, as well. I’ve proposed some changes to the support system to deal with duplicates, but do understand this: - Submitting a second ticket will not speed your response. - If you want to provide more info, respond to the original ticket. - If you want to check on the status of your ticket, respond to that original ticket. - And, of course, if you want to spam the support with "please unblock" requests, your email will be added to blacklist. If you get our auto-response (essentially, “We got your ticket”) after contacting Support, you know you are receiving our responses and the team will assist you as quickly as possible. If you did not receive an auto-response — and be sure to check Spam, Junk, and every other in-box you have! — then you may wish to contact Support via a second ticket through a different e-mail provider. Please only submit a second ticket if you’re certain you are not receiving responses… any responses. Thanks for reading and heeding this request! danloblade 1 Link to comment Share on other sites More sharing options...
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